Privacy Policy
Effective date: July 27, 2026
Hello Grandly respects your privacy. This policy explains the information we collect through hellograndly.com and the Hello Grandly web app, how it is used, and the choices available to you.
Information you provide
We may collect your email address when you request a free resource, contact us, or join an email list. When you purchase a membership or create an account, account and payment information is handled by our account and payment service provider. Hello Grandly does not directly store complete payment-card details.
Optional app information
You may choose to add a grandchild’s first name or nickname and age range to make browsing easier. Adding a child is optional; you can select “Everyone” and use the full idea library without entering child details. Favorites and optional grandchild information may be stored locally in your browser or device.
Automatic and local information
The website and app may use browser storage, cookies, hosting logs, and similar technologies for login, preferences, security, basic functionality, and performance. Our hosting, account, database, and payment providers may also process technical information as needed to provide their services.
How we use information
We use information to deliver requested resources, provide account access, process memberships, respond to questions, maintain and improve Hello Grandly, prevent misuse, and send occasional updates when you have agreed to receive them.
Sharing
We do not sell personal information. We may share necessary information with trusted service providers that help us operate the website and app, such as hosting, account management, payment processing, database, and email services. We may also disclose information when required by law or to protect the safety and rights of Hello Grandly and its users.
Email choices
You may unsubscribe from marketing emails at any time using the unsubscribe option in an email or by contacting us. Transactional or account-related messages may still be sent when necessary.
Children
Hello Grandly is designed for adult grandparents and gift purchasers, not for children to create accounts or submit personal information. Please avoid entering sensitive information about a child.
Data security and retention
We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security. Information is kept only as long as reasonably needed for the purposes described here, legal obligations, dispute resolution, and business records.
Your questions and requests
To ask a privacy question, update email preferences, or request access to or deletion of information we control, email support@hellograndly.com.
Policy updates
We may update this policy as Hello Grandly grows. The effective date at the top will be revised when changes are made.